Respond to a customer complaint or claim

Run and manage your business Respond to a customer complaint or claim Respond decisively to customer complaints and claims before they become something larger. A customer complaint or formal legal claim can escalate quickly from a minor grievance into a tribunal application, civil proceedings, or a reputational problem. Many business owners respond without proper legal […]

Is the customer always right?

Many businesses have built strong brands by treating customers well. But it is also important to ensure that no single customer can put your business at risk. You need to draw the line somewhere. This is where your terms of supply come in. However, these terms need to be consistent with the Australian Consumer Law.