Get compensation for faulty goods or services
Claim the compensation you are entitled to when goods or services let you down.
Your consumer guarantee rights, enforced
What consumer guarantees apply to goods I have purchased?
What remedy am I entitled to when goods or services fail the consumer guarantees?
Can a supplier refuse to give me a refund if I change my mind?
What should I do if a supplier refuses to provide the remedy I am entitled to?
Receive the compensation you are owed
Hold the supplier accountable
Recover your losses
Ready to claim what you are owed?
Suppliers count on you not knowing your rights.
- We will assess whether your goods or services failed to meet the required consumer guarantees.
- We will advise on the remedy you are entitled to under the Australian Consumer Law.
- We will prepare a formal demand and represent you in negotiations with the supplier.
- We will pursue the matter through a tribunal or court if the supplier refuses to comply.
- We will recover the compensation and losses you are entitled to.
You should not need to compromise.
You spent significant money on goods or a service, and what you received was not what you were promised, not fit for purpose, or simply defective. You raised the issue with the supplier, who offered a token remedy, blamed you for the problem, or stopped responding entirely.
Your gut tells you that you have legal rights here, but every time you try to push back you hit the same wall – disclaimers, fine print, and the supplier’s insistence that their internal complaints process is the only option. You are not sure enough of the legal position to call their bluff. But they are counting on exactly that.
What's included in your consumer guarantee claim service
- Consumer guarantee rights assessment.
- Formal letter of demand to the supplier.
- Negotiation representation.
- Tribunal or court proceedings if required.
What happens when you accept less than you are entitled to?
Suppliers know that most people will accept less than they are legally entitled to simply because they do not know their rights, do not want the confrontation, or assume that pursuing a claim will cost more than it is worth. A partial refund, a repair that does not fix the underlying problem, a store credit instead of cash – these are the standard tactics, and they work because most consumers accept them.
The Australian Consumer Law provides guarantees that apply automatically to every consumer transaction – that goods are of acceptable quality, fit for the disclosed purpose, and match their description. These are not optional extras that a supplier can disclaim. But without knowing the specific provisions and how they apply, it is genuinely difficult to push back with confidence.
How we get you the remedy you are owed
We assess your situation against the specific consumer guarantee provisions that apply – acceptable quality, fitness for purpose, matching description – and advise you clearly on exactly what remedy you are entitled to.
A formal letter from us changes the dynamic immediately: suppliers who have been stonewalling individuals often respond very differently when they understand a lawyer is involved and the legal position has been clearly put to them. Where the supplier still refuses to provide the correct remedy, we pursue the matter through the appropriate tribunal or court. You should not have to accept less than you are legally owed simply because the supplier is betting you will not push back.
Three steps to getting the compensation you deserve.
Assess your rights
We review the goods or services and assess whether they failed to meet the consumer guarantees under the Australian Consumer Law, and what remedy you are entitled to.
Demand and negotiate
We prepare a formal demand to the supplier and represent you in negotiations to obtain the correct remedy without unnecessary escalation.
Pursue and recover
If the supplier refuses, we pursue the matter through the relevant tribunal or court to obtain the remedy the law provides.
Experienced consumer law lawyers ready to recover what you are owed.
We understand how infuriating it is to spend significant money on something that does not work, and then be dismissed by a supplier who should know better. You should not have to fight for what the law already guarantees you.
Our lawyers know the Australian Consumer Law and how to apply it to the specific facts of your situation – and we pursue your claim with exactly the level of force the situation warrants, without overcomplicating a matter that often resolves the moment a formal letter arrives.
We understand you want to know the cost, before we get started.
We will map out our process, from beginning to end, so you know what the journey will look like before you get started.
We will provide you with a clear and detailed Work Proposal covering each step along the way.
Our fair fees are all-inclusive. No hidden costs for telephone calls, emails, photocopying, couriers, or coffee.
Our great lawyer guarantee
We want to be part of your team over the long term. We achieve this by adhering to these core principles:
Take the time
We listen carefully to understand what you want to achieve. Then we thoroughly explain our advice and step you through the documents. You can be sure you know the full consequences.
Share our knowledge
We will pass on as much knowledge as we can, so you can make your own informed decisions. We want to make you truly independent.
Stick to our knitting
We only do what we're good at. You can be confident that we know what we're doing and don't pass on the cost of our learning.
Work as one team
Someone will always be available to answer your questions, or point you in the right direction. You will also benefit from a range of perspectives and experience.
Fair pricing
For advice and documents, we provide a fixed or capped quote so you don't take price risk. If you're in a dispute, we map out the process and costs so you know what to expect.
It's your show
We're not in this for our egos. We're in it for a front row seat to witness your success.
